How to Apply Compassion in the Workplace

12 May

Chade-Meng Tan speaks of everyday compassion at Google. According to Meng compassion works in 3 steps:

The first step is attention training. Attention is the basis of all higher cognitive and emotional abilities. Therefore, any curriculum for training emotion intelligence has to begin with attention training. The idea here is to train attention to create a quality of mind that is calm and clear at the same time. And this creates the foundation for emotion intelligence. The second step follows the first step.

The second step is developing self-knowledge and self-mastery. So using the supercharged attention from step one, we create a high-resolution perception into the cognitive and emotive processes. What does that mean? It means being able to observe our thoughtstream and the process of emotion with high clarity, objectivity and from a third-person perspective. And once you can do that, you create the kind of self-knowledge that enables self-mastery.

The third step, following the second step, is to create new mental habits. What does that mean? Imagine this. Imagine whenever you meet any other person, any time you meet your person, your habitual, instinctive first thought is, “I want you to be happy. I want you to be happy.” Imagine you can do that. Having this habit, this mental habit, changes everything at work. Because this good will is unconsciously picked up by other people, and it creates trust, and trust creates a lot of good working relationships. And this also creates the conditions for compassion in the workplace. Someday, we hope to open-source “Search Inside Yourself” so that everybody in the corporate world will at least be able to use it as a reference.

Here is the video of his recent TED Talk:

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